Questions, answered.
Everything people usually ask before signing up. Don't see yours? Ask it with your free site check.
Plans and pricing
What counts as a small change?
Text, images, prices, links or a new section on an existing page. Bigger builds get quoted first so there are no surprises.
What if I go over my hours?
We tell you before doing anything extra. Extra work is billed at a flat hourly rate you approve in advance.
Can I cancel?
Anytime. Plans are month to month.
Do unused hours roll over?
No. Hours reset each month so we can keep response times fast for everyone. We'll suggest the right plan if you regularly use more or less.
Can I switch plans?
Anytime. Changes take effect on your next billing date.
Are there setup fees or contracts?
No setup fees and no contracts. Plans are month to month and you can cancel anytime.
What isn't included?
Full redesigns, large new features and third-party subscription costs (like your hosting or builder plan). We quote bigger work before starting.
Getting live
I bought my domain somewhere else. Is that a problem?
Not at all. Your domain can stay where it is. We point it at your hosting with the right DNS records and keep your email working.
Will my email stop working when the site goes live?
It shouldn't, and we make sure it doesn't. Email depends on separate DNS records (MX, SPF, DKIM, DMARC). We document them before any change and keep them intact.
How long does it take?
Usually a few days from getting access, plus DNS propagation, which can take up to a day or two. We tell you before anything changes and confirm when it's live.
Do I need to pay for hosting?
Sometimes your builder includes it; sometimes a free tier is enough. We'll recommend the simplest option for your site and explain any cost before you sign up for anything.
My site isn't live yet. Can you help?
Yes. On any plan, we get your site live on your own domain in the first month: hosting, DNS, SSL, and making sure your email keeps working.
Working together
How long until monitoring starts?
Monitoring starts the day you sign up. Most fixes from your site check are done within the first month.
What access do you need?
Usually an invite to your builder or hosting account, delegated access to your domain registrar, and admin access to analytics. We never ask for your passwords.
How do I request a change?
Email or text us in plain words, with a screenshot if it helps. We confirm what we'll do, do it, and tell you when it's live.
What happens if I cancel?
Everything stays yours. We remove our access, hand over notes on what we set up, and your site keeps running.
Who owns the site?
You do. Your domain, code and accounts stay in your name. We work with delegated access and never hold anything hostage.
About AftUp
Why not just hire a freelancer when something breaks?
You can, and for one-off fixes that's often fine. The catch is that nobody is watching in between, so problems sit unnoticed until a customer tells you.
Will you try to move me to a different platform?
No. We work inside the tool you chose. If we ever think a move would genuinely save you money or headaches, we'll explain why and let you decide.
Who actually does the work?
The Clicking Awesome team, a marketing agency in the Chicago suburbs that builds and markets websites, including sites made with AI builders.
Do I have to rebuild my site?
No. We work inside the tool you used: Bolt, Lovable, Wix, Squarespace, Framer, Webflow and more.
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